GENERAL

I still have not received my order conformation email, where is it?

Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation # from info@lashlaneboutique.com"

How do I cancel an order?

All orders once placed are finalized and products are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. 

How do I contact customer service?

You can contact customer service Monday-Friday between 7:00am-7:00pm CST at info@lashlaneboutique.com or via phone (904) 416-0980.

 

SHIPPING & RETURNS

How do I track my order? 

You can track your order by using the tracking number provided in your shipping confirmation email via USPS 

My tracking is not showing any information.

Tracking is emailed to you the moment your order ships. However, carriers do not update tracking for 24-48 hours after the initial scan of receiving your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact customer service via email at info@lashlaneboutique.com 

Do you offer exchanges and returns?

All sales are final. Due to the nature of our products we do not offer refunds or exchanges, except in the case of receipt of damaged products. If an item may be considered defective , please email info@lashlaneboutique.com indicating your Name, Order Number, and A Photo of The Product. 

Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by lashlaneboutique.com, you will be eligible for a refund or replacement of the same item.

Refunds are made in the original form of payment and are issued to the person documented on the original order. 

I have not received my order, what now?

Once your order is handed over to the shipping carrier it is out of our hands. In case of delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward. Lash Lane Boutique is not responsible for any stolen packages shipped.

Refuse or Return Packages

In case of a Refuse or Return package the shipping and handling fees will be charged to the payment form selected during checkout, and will be subtracted from any refund. Also a reshipping fee of $3.99 will be needed in case of a reshipment.

Incorrect Shipping information

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders will be $3.99. Lash Lane Boutique is not responsible for any lost packages shipped.